On-Demand
Event Details
Welcome to CellGate's comprehensive RMA training course! This program will guide you through the complete Return Merchandise Authorization process, equipping you with the knowledge and skills needed to handle product returns efficiently.
Learning objectives
Understand the purpose and scope of the Return Merchandise Authorization (RMA) process within CellGate operations.
Identify the criteria and conditions under which an RMA can be initiated.
Follow the step-by-step RMA submission process, including required documentation and approval procedures.
Accurately complete and process RMA forms using CellGate’s designated systems and tools.
Communicate effectively with customers and internal teams regarding RMA status, next steps, and expectations.
Apply best practices for troubleshooting before issuing an RMA, minimizing unnecessary returns.
Track, manage, and close RMA cases in alignment with CellGate policies and service standards.
Hosted By
CellGate